CIO Job Descriptionposted by Anna Mar, June 11, 2011
Chief Information Officer is arguably the most challenging executive position. IT is increasingly important to modern organizations — driving revenue, automating operations and supporting decision making.
IT organizations are often a mess — a big ball of legacy systems that support business processes only with the help of end user tools such as Microsoft Excel. IT projects are fraught with risk and often fail. New information security laws and corporate governance initiatives are driving tougher internal and external audits for IT.
CIO's are expected to deliver:
Strategy and ArchitectureIT Plan
Implement a plan (usually 5 years) for IT.
Develop IT driven revenue opportunities.
Research and Development (R&D)
Oversight of IT R&D initiatives.
Business - IT Alignment
Business alignment is a key concern for CIOs (IT is often perceived as unresponsive to business change).
The Chief Enterprise Architect often reports to the CIO. EA provides views of IT for executive decision makers and supports business - IT alignment.
IT Health Check
Ensure the health of IT infrastructure and applications.
Manage technology standards and ensure compliance.
CIOs often play a key role in defining corporate goals and strategy.
Service ManagementService Level Management
IT organizations offer service level agreements (SLA) for services and applications. The CIO is ultimately responsible for violations of IT SLAs.
Ensuring that current and future IT capacity meets business needs.
Efficient and prompt handling of change requests.
Single point of contact for IT service support.
A controlled process for roll-out of IT services.
A controlled process for changes to infrastructure and software.
Continual Service Improvement
Continual service improvement and realignment with ever changing business needs.
IT service metrics often gain the attention of the executive team. In many cases, ITSM metric improvements are a component of a CIO's performance targets.
Corporate governance committees and initiatives.
IT Governance is an important component of corporate governance . Governance is visible to customers, shareholders, the board of directors and regulators — it is an important consideration for CIO compensation.
IT Standards Compliance
Customers, partners and corporate governance bodies are increasingly interested in IT standards compliance. Standards controls and audits are key CIO responsibilities.
Identify and monitor risks. Balance risk mitigation activities with productivity and cost concerns.
Projects and DeliveryProject Management
It is not unusual for the Project Management Office to report to the CIO.
CIOs sponsor critical IT projects such as ERP implementations.
IT organizations often have centers of excellence that offer consulting services to the organization.
IT organizations often have development teams.
Recruiting IT talent.
Outsourcing in order to lower costs and increase focus on core competencies.
IT Vendor Management
Manage vendor relationships, contracts, service levels, costs and risks.
The CIO must ensure that IT has a highly competitive and fair procurement process.
In many organizations the CIO has primary responsibility for information security.
Audit and Compliance
Internal security audits, certifications and legal compliance.
Security is a key part of corporate, IT and enterprise architecture governance.
Security Incident Management
When a information security incident occurs the CIO is called to account. The CIO is usually directly involved in managing significant security incidents.
CIOs have many reports including IT directors, line managers and the chief architect.
CIOs are responsible for selling IT strategy and securing funding for important initiatives.
CIOs must build relationships with business, customers, partners and regulators.
Reputation and Trust
CIOs are responsible for building trust between IT and business and enhancing IT's reputation for delivery excellence.
LegalIntellectual Property (IP)
Developing and protecting IP assets.
Information Technology is often used to monitor business and operations for compliance to the law. There are also increasingly rigorous regulations governing IT itself. CIOs must work closely with Chief Compliance Officers (CCOs) to ensure regulatory compliance and provide reports for regulators.
IT Financial ManagementBudget Planning
Plan IT expenditure and secure funding for projects and baseline support.
Manage IT maintenance, operations and project spending.
Regular reporting of IT financial metrics and KPIs.
Manage the IT application portfolio.
IT Investment Scorecard
Implement a standard process to evaluate the performance of IT investments.
ROI for IT
Maximize return on investment for IT.
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